Auteria FAQ

  1. FAQs
    1. Installation Instructions
    2. What happens if you send me the wrong part?
    3. What happens if I order the wrong part?
    4. How long does it take for a part to arrive at my door?
    5. What happens if I need to return or exchange a part?
    6. What if the part is broken or damaged during shipping?
    7. Do you ship outside the US?
    8. What shipping methods do you offer?
    9. Can I track my package?
    10. What payment methods do you accept?
    11. How do you protect my credit card information?
    12. What do I do if I need to cancel my order?
    13. Do I need to have an account to order a part?
    14. Do you offer a warranty?
    15. How do replacement parts affect my vehicle’s warranty?
    16. How can I be sure the part I need will fit my vehicle?
    17. What are your Customer Service hours?
    18. Do you ever offer coupons or discounts?
    19. Do you charge sales tax?
  2. Privacy Policy
    1. Communications
    2. Brochure Mailing List
    3. Communications to Serve You
    4. Fraud Protection and Compliance with Law
    5. Service Providers
    6. Special Events
    7. Business Transfers
    8. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    9. Use of Aggregate Information
    10. Links
    11. Security
    12. Notification of Policy Changes
    13. Updating Personal Information
    14. Contacting Us
  3. Shipping & Returns
    1. What shipping options are available?
    2. Do you ship outside of the USA?
    3. Do you ship to Alaska and Hawaii?
    4. What could cause a shipping delay?
    5. Is there a cost on returns?
    6. Do you have a minimum order?
    7. How much is shipping?
    8. Do you offer express/expedited shipping?
    9. What shipping methods do you offer?
    10. How long does it take to process and ship my order?
    11. How long does shipping take?
    12. Will you provide tracking information?
    13. If I pay by credit card, will you charge my card once the item has shipped?
    14. If I ordered a part that’s out of stock, when will it ship?
    15. Do you ship to AK, HI, and US territories?
    16. Do you ship to PO Boxes or APOs/FPOs?
    17. Do you ship internationally?
    18. Do you ship hazardous items?
    19. What happens if you ship the wrong part?
    20. What happens if the part is damaged during shipping?
    21. What happens if the part doesn't fit my vehicle?
    22. What if my address changes before my order ships?
    23. What if I never receive an order?
    24. What happens if I refuse the shipment?
    25. Can I return or exchange a part?
    26. How do I return or exchange an item?
    27. What if you sent me the wrong part?
    28. What if I ordered the wrong part?
    29. How long do I have to return or exchange a part?
    30. Can I return a part for any reason?
    31. Are there certain parts I can’t return?
    32. Do I have to pay any restocking fees?
    33. Do I have to pay for return shipping?
    34. How long will it take to receive my refund?
    35. How long do returns take to process?
    36. What if the part is defective or damaged?
    37. What if my order never arrives? Do I still get a refund?
    38. What if I need to make a warranty claim and return a part?

FAQs

Q: Installation Instructions

Installation instructions will be provided with your order; however, you can also view them online.

Q: What happens if you send me the wrong part?

We will be happy to exchange products in new/unused condition within 30 days of delivery. Items must be in new condition and in the original packaging. Please do not assemble, install, or modify the product in any way.

For orders delivered within the continental US where reason for return is result of an Auteria error, we will cover shipping costs. However, coordination of return shipment is the responsibility of the customer.

Q: What happens if I order the wrong part?

Our fitment finder should prevent this from happening but we understand if the wrong part is ordered. We will be happy to exchange products in new/unused condition within 30 days of delivery. Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way).

Orders delivered within the continental US where reason for return isn't a result of an Auteria error, the cost of the initial shipping charge and a return fee will be deducted from your refund. However, coordination of return shipment is the responsibility of the customer.

Q: How long does it take for a part to arrive at my door?

For free shipping, it takes 5-8 days, depending on your location. Expedited shipping is 2 day air.

Q: What happens if I need to return or exchange a part?

Please send us an email at info@auteria.us and we will send you instructions on how to initiate the process.

Q: What if the part is broken or damaged during shipping?

We do damage claims in 3 easy steps:

  • File a Claim. Email us at info@auteria.us immediately
  • Keep Original Packaging. Some items will need to be picked up for courier inspection.
  • Receive your Replacement. A replacement will be processed immediately).

Q: Do you ship outside the US?

We only ship to the US and Canada.

Q: What shipping methods do you offer?

We offer ground shipping via FedEx, USPS, and UPS as well as FedEx 2 day air for expedited shipping.

Q: Can I track my package?

Yes. Once your package leaves our warehouse, you will receive tracking information.

Q: What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal.

Q: How do you protect my credit card information?

All transactions on Auteria are conducted via secure server connections. This includes the transfer and receipt of your personal information. All our transactions are received through PayPal which uses SSL Encryption to ensure your credit card information is secure.

Q: What do I do if I need to cancel my order?

Please send us an email immediately with your order number to info@auteria.us so we can send you instructions on how to cancel the order.

Q: Do I need to have an account to order a part?

No, you can checkout as a guest.

Q: Do you offer a warranty?

Yes, we offer a one year limited warranty.

Q: How do replacement parts affect my vehicle’s warranty?

The short answer is they don’t.

The long answer? It’s actually against federal law to void a warranty for use of an aftermarket part. The Magnuson-Moss warranty act, enacted in 1975, makes it illegal for auto manufacturers to void a warranty simply because the owner of the vehicle adds an aftermarket product to a vehicle. The law states that unless the manufacturer can prove the problem was caused by an aftermarket part, they have to repair the vehicle.

Q: How can I be sure the part I need will fit my vehicle?

Please contact us directly at info@auteria.us with information on your vehicle, and we will have our Technical Customer Care specialists verify which part should fit your vehicle.

Q: What are your Customer Service hours?

You can call our toll free number (855) 712-6541 24/7 and we can take a message. We will get back to you during our Customer Care hours, which are 9:00 a.m. - 2:00 p.m. CST.

Q: Do you ever offer coupons or discounts?

Yes, we do occasionally run promotions. Like our page on Facebook to stay up to date on all our offers!

Q: Do you charge sales tax?

Due to state laws, we charge sales tax for buyers shipping to Texas.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Auteria to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Auteria brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Auteria, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Auteria offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Auteria takes great pride in having you as a customer and we will ensure your privacy as a customer. Auteria does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

auteria.us does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Auteria seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Auteria reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Auteria, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@auteria.us.

We are confident that your visit to Auteria is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at (855) 712-6541.


Shipping & Returns

Q: What shipping options are available?

Online orders will be shipped based on the customers choice at checkout. We do not ship to P.O. boxes. Please contact us if you are interested in expedited shipping on your order.

Q: Do you ship outside of the USA?

We ship to the US and Canada.

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska and Hawaii.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package, we will contact you.

During the holiday season, shipping delivery times may vary.

Q: Is there a cost on returns?

For orders delivered in the continental US where the reason for the return isn’t a result of an Auteria error, the cost of the initial shipping charge and a return fee will be deducted from your refund.

If the return is due to an Auteria error - for example, we sent the wrong part - you will not be charged for the initial shipping and return fees.

Q: Do you have a minimum order?

No, there is no minimum.

Q: How much is shipping?

We offer free shipping on all orders over $80.00. Any order less than $80 will be priced based on the size and weight of the items in your order, your location, and the shipping method you select.

Q: Do you offer express/expedited shipping?

Yes, we offer FedEx 2 day air.

Q: What shipping methods do you offer?

We offer ground shipping via FedEx, USPS, and UPS as well as FedEx 2 day air for expedited shipping.

Q: How long does it take to process and ship my order?

Express orders received before 1:00 PM EST typically ship the same day. Other orders typically ship within one business day of receipt. Exceptions to this schedule may occur on the day following a three-day weekend and during the holidays.

Q: How long does shipping take?

For free shipping, it takes 5-8 days, depending on your location. Expedited shipping is 2 day air.

Q: Will you provide tracking information?

Yes. Once your package leaves our warehouse, you will receive tracking information.

Q: If I pay by credit card, will you charge my card once the item has shipped?

Your credit card will be charged as soon as you complete checkout.

Q: If I ordered a part that’s out of stock, when will it ship?

We will only sell parts that are currently in stock.

Q: Do you ship to AK, HI, and US territories?

We do ship to Alaska and Hawaii but not US territories.

Q: Do you ship to PO Boxes or APOs/FPOs?

No, we do not ship to PO boxes or APOs/FPOs.

Q: Do you ship internationally?

We only ship to the US and Canada.

Q: Do you ship hazardous items?

No.

Q: What happens if you ship the wrong part?

Our fitment finder should prevent this from happening but we understand if the wrong part is ordered. We will be happy to exchange products in new/unused condition within 30 days of delivery. Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way).

Orders delivered within the continental US where reason for return isn't a result of an Auteria error, the cost of the initial shipping charge and a return fee will be deducted from your refund. However, coordination of return shipment is the responsibility of the customer.

Q: What happens if the part is damaged during shipping?

In the event that your product is delivered damaged/defective, please let us know immediately at info@auteria.us so we can process a replacement at no additional cost. Please do not attempt to install a damaged part.

Please remember that products must be in the original packaging for possible courier pickup/inspection (please do not assemble, install, or modify the product in any way).

Q: What happens if the part doesn't fit my vehicle?

We want to make the installation of your new product as easy as possible. If you are having trouble installing your item, or the product does not seem to be fitting your vehicle, please let us know at info@auteria.us. Our Technical Customer Care specialists will gladly assist you in installing your product.

Q: What if my address changes before my order ships?

Please note a request to change your address may delay your order up to 1-3 business days, we may require additional documentation, and we cannot guarantee that this request will be processed in time as sometimes products ship more quickly than expected.

If the item has shipped already, we will not be able to retrieve the package, so you will have to change your delivery address on the carrier's website.

Q: What if I never receive an order?

If you have not received your merchandise but your tracking number indicates that it has been delivered, please contact us. A replacement will be processed within 72 business hours. We'll cover the cost of the new product and handle the claim with the courier.

Q: What happens if I refuse the shipment?

Refusing a shipment isn’t a good way to return a part. Simply accept the shipment and start the return process.

Q: Can I return or exchange a part?

We will be happy to return or exchange products in new/unused condition within 30 days of delivery. Items must be in new condition and in the original packaging. Please do not assemble, install, or modify the product in any way.

For orders delivered within the continental US where reason for return is result of an Auteria error, we will cover shipping costs. However, coordination of return shipment is the responsibility of the customer.

Q: How do I return or exchange an item?

Auteria return instruction

In the event that you wish to return/exchange an item, please let us know immediately at info@auteria.us so we can process your request. Please remember that products must be in the original packaging for possible courier pickup/inspection (please do not assemble, install, or modify the product in any way).

Q: What if you sent me the wrong part?

Our fitment finder should prevent this from happening but we understand if the wrong part is ordered. We will be happy to exchange products in new/unused condition within 30 days of delivery. Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way).

Orders delivered within the continental US where reason for return isn't a result of an Auteria error, the cost of the initial shipping charge and a return fee will be deducted from your refund. However, coordination of return shipment is the responsibility of the customer.

Q: What if I ordered the wrong part?

Our fitment finder should prevent this from happening but we understand if the wrong part is ordered on accident. Please contact us directly at info@auteria.us to start the return/exchange process.

Q: How long do I have to return or exchange a part?

You have 30 days.

Q: Can I return a part for any reason?

We accept returns or exchanges on damaged or incorrect items within 30 days of receipt.

Q: Are there certain parts I can’t return?

If the part has been used or installed, it can’t be returned.

Q: Do I have to pay any restocking fees?

Yes, the restocking fee is $2.65 per package and $0.55 per item in the shipment for processing returns.

Q: Do I have to pay for return shipping?

For orders delivered within the continental US where reason for return isn't the result of an Auteria error, the cost of the initial shipping charge and a return fee will be deducted from your refund. If the return is because of an Auteria error, we will cover shipping costs. In either case, coordination of return shipment is responsibility of the customer.

Q: How long will it take to receive my refund?

The refund can take anywhere from 3-5 days to appear on your credit card.

Q: How long do returns take to process?

Upon receipt of your returned product, we will process either an exchange and ship the new part or a refund. If there is difference in price, you will be either refunded or charged the difference.

Q: What if the part is defective or damaged?

In the event that your product is delivered damaged/defective, please let us know immediately at info@auteria.us so we can process a replacement at no additional cost. Please do not attempt to install a damaged part.

Please remember that products must be in the original packaging for possible courier pickup/inspection (please do not assemble, install, or modify the product in any way).

Q: What if my order never arrives? Do I still get a refund?

We would need to review this on a case by case basis and verify with courier.

Q: What if I need to make a warranty claim and return a part?

Please send us an email at qualitycontrol@auteria.us