Shipping & Returns

  1. What shipping options are available?
  2. Do you ship outside of the USA?
  3. Do you ship to Alaska and Hawaii?
  4. What could cause a shipping delay?
  5. Is there a cost on returns?
  6. Do you have a minimum order?
  7. How much is shipping?
  8. Do you offer express/expedited shipping?
  9. What shipping methods do you offer?
  10. How long does it take to process and ship my order?
  11. How long does shipping take?
  12. Will you provide tracking information?
  13. Will you provide tracking information?
  14. If I pay by credit card, will you charge my card once the item has shipped?
  15. If I ordered a part that’s out of stock, when will it ship?
  16. Do you ship to AK, HI, and US territories?
  17. Do you ship to PO Boxes or APOs/FPOs?
  18. Do you ship internationally?
  19. Do you ship hazardous items?
  20. What happens if you ship the wrong part?
  21. What happens if the part is damaged during shipping?
  22. What happens if the part doesn't fit my vehicle?
  23. What if my address changes before my order ships?
  24. What if I never receive an order?
  25. What happens if I refuse the shipment?
  26. Can I return or exchange a part?
  27. How do I return or exchange an item?
  28. What if you sent me the wrong part?
  29. What if I ordered the wrong part?
  30. How long do I have to return or exchange a part?
  31. Can I return a part for any reason?
  32. Are there certain parts I can’t return?
  33. Do I have to pay any restocking fees?
  34. Do I have to pay for return shipping?
  35. How long will it take to receive my refund?
  36. How long do returns take to process?
  37. What if the part is defective or damaged?
  38. What if my order never arrives? Do I still get a refund?
  39. What if I need to make a warranty claim and return a part?

Q: What shipping options are available?

Online orders will be shipped based on the customers choice at checkout. We do not ship to P.O. boxes. Please contact us if you are interested in expedited shipping on your order.

Q: Do you ship outside of the USA?

We ship to the US and Canada.

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska and Hawaii.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package, we will contact you.

During the holiday season, shipping delivery times may vary.

Q: Is there a cost on returns?

For orders delivered in the continental US where the reason for the return isn’t a result of an Auteria error, the cost of the initial shipping charge and a return fee will be deducted from your refund.

If the return is due to an Auteria error - for example, we sent the wrong part - you will not be charged for the initial shipping and return fees.

Q: Do you have a minimum order?

No, there is no minimum.

Q: How much is shipping?

We offer free shipping on all orders over $80.00. Any order less than $80 will be priced based on the size and weight of the items in your order, your location, and the shipping method you select.

Q: Do you offer express/expedited shipping?

Yes, we offer FedEx 2 day air.

Q: What shipping methods do you offer?

We offer ground shipping via FedEx, USPS, and UPS as well as FedEx 2 day air for expedited shipping.

Q: How long does it take to process and ship my order?

Express orders received before 1:00 PM EST typically ship the same day. Other orders typically ship within one business day of receipt. Exceptions to this schedule may occur on the day following a three-day weekend and during the holidays.

Q: How long does shipping take?

For free shipping, it takes 5-8 days, depending on your location. Expedited shipping is 2 day air.

Q: Will you provide tracking information?

Yes. Once your package leaves our warehouse, you will receive tracking information.

Q: Will you provide tracking information?

Yes. Once your package leaves our warehouse, you will receive tracking information.

Q: If I pay by credit card, will you charge my card once the item has shipped?

Your credit card will be charged as soon as you complete checkout.

Q: If I ordered a part that’s out of stock, when will it ship?

We will only sell parts that are currently in stock.

Q: Do you ship to AK, HI, and US territories?

We do ship to Alaska and Hawaii but not US territories.

Q: Do you ship to PO Boxes or APOs/FPOs?

No, we do not ship to PO boxes or APOs/FPOs.

Q: Do you ship internationally?

We only ship to the US and Canada.

Q: Do you ship hazardous items?

No.

Q: What happens if you ship the wrong part?

Our fitment finder should prevent this from happening but we understand if the wrong part is ordered. We will be happy to exchange products in new/unused condition within 30 days of delivery. Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way).

Orders delivered within the continental US where reason for return isn't a result of an Auteria error, the cost of the initial shipping charge and a return fee will be deducted from your refund. However, coordination of return shipment is the responsibility of the customer.

Q: What happens if the part is damaged during shipping?

In the event that your product is delivered damaged/defective, please let us know immediately at info@auteria.us so we can process a replacement at no additional cost. Please do not attempt to install a damaged part.

Please remember that products must be in the original packaging for possible courier pickup/inspection (please do not assemble, install, or modify the product in any way).

Q: What happens if the part doesn't fit my vehicle?

We want to make the installation of your new product as easy as possible. If you are having trouble installing your item, or the product does not seem to be fitting your vehicle, please let us know at info@auteria.us. Our Technical Customer Care specialists will gladly assist you in installing your product.

Q: What if my address changes before my order ships?

Please note a request to change your address may delay your order up to 1-3 business days, we may require additional documentation, and we cannot guarantee that this request will be processed in time as sometimes products ship more quickly than expected.

If the item has shipped already, we will not be able to retrieve the package, so you will have to change your delivery address on the carrier's website.

Q: What if I never receive an order?

If you have not received your merchandise but your tracking number indicates that it has been delivered, please contact us. A replacement will be processed within 72 business hours. We'll cover the cost of the new product and handle the claim with the courier.

Q: What happens if I refuse the shipment?

Refusing a shipment isn’t a good way to return a part. Simply accept the shipment and start the return process.

Q: Can I return or exchange a part?

We will be happy to return or exchange products in new/unused condition within 30 days of delivery. Items must be in new condition and in the original packaging. Please do not assemble, install, or modify the product in any way.

For orders delivered within the continental US where reason for return is result of an Auteria error, we will cover shipping costs. However, coordination of return shipment is the responsibility of the customer.

Q: How do I return or exchange an item?

In the event that you wish to return/exchange an item, please let us know immediately at info@auteria.us so we can process your request. Please remember that products must be in the original packaging for possible courier pickup/inspection (please do not assemble, install, or modify the product in any way).

Q: What if you sent me the wrong part?

Our fitment finder should prevent this from happening but we understand if the wrong part is ordered. We will be happy to exchange products in new/unused condition within 30 days of delivery. Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way).

Orders delivered within the continental US where reason for return isn't a result of an Auteria error, the cost of the initial shipping charge and a return fee will be deducted from your refund. However, coordination of return shipment is the responsibility of the customer.

Q: What if I ordered the wrong part?

Our fitment finder should prevent this from happening but we understand if the wrong part is ordered on accident. Please contact us directly at info@auteria.us to start the return/exchange process.

Q: How long do I have to return or exchange a part?

You have 30 days.

Q: Can I return a part for any reason?

We accept returns or exchanges on damaged or incorrect items within 30 days of receipt.

Q: Are there certain parts I can’t return?

If the part has been used or installed, it can’t be returned.

Q: Do I have to pay any restocking fees?

Yes, the restocking fee is $2.65 per package and $0.55 per item in the shipment for processing returns.

Q: Do I have to pay for return shipping?

For orders delivered within the continental US where reason for return isn't the result of an Auteria error, the cost of the initial shipping charge and a return fee will be deducted from your refund. If the return is because of an Auteria error, we will cover shipping costs. In either case, coordination of return shipment is responsibility of the customer.

Q: How long will it take to receive my refund?

The refund can take anywhere from 3-5 days to appear on your credit card.

Q: How long do returns take to process?

Upon receipt of your returned product, we will process either an exchange and ship the new part or a refund. If there is difference in price, you will be either refunded or charged the difference.

Q: What if the part is defective or damaged?

In the event that your product is delivered damaged/defective, please let us know immediately at info@auteria.us so we can process a replacement at no additional cost. Please do not attempt to install a damaged part.

Please remember that products must be in the original packaging for possible courier pickup/inspection (please do not assemble, install, or modify the product in any way).

Q: What if my order never arrives? Do I still get a refund?

We would need to review this on a case by case basis and verify with courier.

Q: What if I need to make a warranty claim and return a part?

Please send us an email at qualitycontrol@auteria.us